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02 / VOICE AI / ITSM / SECURITY2026

OmniD3sk.

One conversation. Real tools. A more connected IT helpdesk.

OmniD3sk landing page introducing Olivia, the voice-first AI agent for SecOps and IT teams, on a purple and black background.
OmniD3sk — product interface / 2026

01The problem

IT support, ticket triage, and suspicious-link investigation often require jumping between disconnected tools.

02The system

A voice-first IT support and security assistant. Olivia connects a continuous audio session to tool execution, ticketing, research, and the OmniShield security agent.

03My contribution

I largely built the application, integrating the voice session, backend tool workflows, and user-facing support experience.

04An engineering decision

Use native streaming audio and a WebSocket bridge so the assistant can call tools within a continuing conversation. Keep ticket data in SQLite and connect specialized agents through Google ADK.

05The flow

  1. Browser audio
  2. WebSocket / FastAPI
  3. Gemini Live
  4. 18 tool functions
  5. ITSM + OmniShield